Shipping policy

Shipping Policy

(Last Updated: July 9, 2026)

Thank you for shopping with us. We are committed to providing a smooth shopping experience and delivering your order as quickly and safely as possible.
• Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
During busy periods, promotions, or holidays, processing times may be slightly longer.
• Shipping Times

Our products are sourced from trusted suppliers around the world through our fulfillment partners.
• Estimated delivery times:

• South Africa:** 7–20 business days
• United States:** 5–15 business days
• Canada:** 7–18 business days
• United Kingdom:** 5–12 business days
• Australia & New Zealand:** 7–18 business days
• Europe:** 5–15 business days
• Other International Locations:** 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.
• Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered.

From time to time, we may offer free shipping promotions on selected products or orders.

• Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).

Please allow up to 72 hours for tracking information to become active.

• Multiple Shipments

If your order contains multiple products, they may be shipped separately from different suppliers. You may receive more than one tracking number, and packages may arrive on different dates.
• Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated.

• Delivery Delays

While we work with reliable suppliers and shipping carriers, delays may occasionally occur due to:

* Customs inspections
* Severe weather
* Carrier delays
* Public holidays
* High shipping volumes
* Unforeseen global events

We appreciate your patience should any unexpected delays occur.

• Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately. If the order has not yet been processed, we will do our best to update the address.

We cannot guarantee address changes once an order has been dispatched.

• Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

* Your order number
* Photos (if applicable)
* A description of the issue

We will work with the shipping carrier and supplier to resolve the matter as quickly as possible.

Questions?

If you have any questions about your order or our shipping policy, please contact our customer support team.

We aim to respond to all enquiries within 1–2 business days.